Mai Le
Director of Product Management | AI Product Leadership
Biography
Mai Le is a Director of Product Management at Katalon with 20 years of experience across software engineering, delivery leadership, AI product management, and data science. She has led products and programs from ideation through development, launch, operation, and customer adoption, working with distributed teams and cross-functional stakeholders.
At Katalon, Mai leads product direction for AI-powered capabilities including TrueTest, an agent-aware test generation solution that turns real user journeys into resilient regression coverage. She combines a Master of Data Science from the University of British Columbia with deep engineering leadership experience to build practical AI products for modern software quality teams.
Download my resumé.
Interests
- Data Science
- Artificial Intelligence
- Product Management
- Project Management
- Agile Practices
- Business Administration
Education
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Master of Data Science, 2021
University of British Columbia, Canada
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BSc in Computer Science, Valedictorian – University Gold Medal, 2006
University of Technology, Ho Chi Minh City, Vietnam
Skills
AI/ML
Product Management
Engineering Management
Experience
Director of Product Management
Katalon, Inc.
- Lead product direction for Katalon’s AI-powered capabilities, including TrueTest and Katalon AI.
- Took TrueTest from proof-of-concept through market launch, defining product vision, strategy, roadmap, discovery, validation, and delivery.
- Partner with UX, data science, engineering, product marketing, marketing, community, sales, success, and support teams to launch and grow AI/ML and generative AI capabilities.
- Maintain close customer rapport to understand testing challenges and shape AI-based solutions.
- Use product analytics to monitor adoption, identify trends and anomalies, and adapt product strategy.
- Mentor product managers on AI capabilities and organize company-wide AI enablement programs, including monthly AI panels and annual hackathons.
- Skills utilized: product management, AI/ML, generative AI, product analytics, go-to-market, customer discovery
Vice President of Delivery
KMS Technology
- Manage a Business Unit of ~200 talented software developers and testers, support US clients to succeed with their business objectives by providing consultancy advice on software development processes and providing development effort to implement strategic product roadmap.
- Achievement Highlights: exceeded revenue growth, people retention, and delivery quality goals for 2 consecutive years.
- Skills utilized: business administration; project management; Scrum at scale: Nexus, Scaled Agile Framework; Kanban
Director of Delivery
KMS Technology
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Manage multiple client accounts at the same time, delegating stable accounts to capable managers, running hands-on project management for a large development team of 120 engineers from the beginning
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Achievement Highlights: formed and executed a 120-engineer program with 10 Scrum Teams working on 3 different products in parallel for a SaaS restaurant management platform, worked closely with product managers to manage and prioritize product backlogs (more info).
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Skills utilized: project management; Scrum at scale: Nexus, Scaled Agile Framework
Senior Engineering Manager
KMS Technology
- Manage two projects in parallel: one of 30 engineers specializing in customer support for an e-commerce platform, one of 30-60 engineers developing a healthcare data warehouse
- Achievement Highlights: achieved an average of 4.3 score (5-point scale) for Customer Satisfaction.
- Skills utilized: project management, Kanban
Engineering Manager
KMS Technology
- Manage 30 engineers providing customer support for an e-commerce platform
- Achievement Highlights: Net Promoter score of our client improved by 50% after 1 year of transitioning customer support service from a former vendor to us (more info).
- Skills utilized: project management, Kanban
Production Manager
Catglobe Vietnam
- Lead a team of consultants to provide customized CRM solutions
- Skills utilized: project management, customer service, .NET programming
Team Leader
Catglobe Vietnam
- Lead a team of engineers developing Data module of an CRM platform
- Skills utilized: .NET programming
Developer
Catglobe Vietnam
- Develop Data module of an CRM platform
- Skills utilized: .NET programming
