Mai Le
Management & Data Science
Biography
Mai Le has 14+ years of experience in the software industry, with more than 10 years in project/program management and 4 years in an executive role of a 1000-employee organization. She is capable of running programs at a large scale with distributed teams, working with multiple stakeholders to deliver successful products. She has got experience working in different stages of software products from product ideation, development and testing to operation and support.
Since the completion of her Master’s Degree in Data Science from the prestigious University of Bristish Columbia, Canada in 2021, Mai Le has been working as a Senior Technical Product Manager for Katalon, an AI-powered all-in-one test automation solution.
Download my resumé.
Interests
- Data Science
- Artificial Intelligence
- Product Management
- Project Management
- Agile Practices
- Business Administration
Education
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Master of Data Science, 2021
University of British Columbia, Canada
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BSc in Computer Science, Valedictorian – University Gold Medal, 2006
University of Technology, Ho Chi Minh City, Vietnam
Skills
AI/ML
Product Management
Engineering Management
Experience
Senior Technical Product Manager
Katalon, Inc.
- Lead product management team for two strategic products: TestOps and Katalon AI.
- TestOps: a SaaS platform which enables software development teams to orchestrate tests and DevOps efficiently, speed up software releases.
- Katalon AI: an intelligent platform which provides AI/ML-powered APIs consumed by other products to deliver customer value.
- Define and implement product vision, strategy and roadmap
- Achievement Highlights: structured product foundation, improved product data analytics and product management processes.
- Skills utilized: product management, AI/ML
Vice President of Delivery
KMS Technology
- Manage a Business Unit of ~200 talented software developers and testers, support US clients to succeed with their business objectives by providing consultancy advice on software development processes and providing development effort to implement strategic product roadmap.
- Achievement Highlights: exceeded revenue growth, people retention, and delivery quality goals for 2 consecutive years.
- Skills utilized: business administration; project management; Scrum at scale: Nexus, Scaled Agile Framework; Kanban
Director of Delivery
KMS Technology
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Manage multiple client accounts at the same time, delegating stable accounts to capable managers, running hands-on project management for a large development team of 120 engineers from the beginning
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Achievement Highlights: formed and executed a 120-engineer program with 10 Scrum Teams working on 3 different products in parallel for a SaaS restaurant management platform, worked closely with product managers to manage and prioritize product backlogs (more info).
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Skills utilized: project management; Scrum at scale: Nexus, Scaled Agile Framework
Senior Engineering Manager
KMS Technology
- Manage two projects in parallel: one of 30 engineers specializing in customer support for an e-commerce platform, one of 30-60 engineers developing a healthcare data warehouse
- Achievement Highlights: achieved an average of 4.3 score (5-point scale) for Customer Satisfaction.
- Skills utilized: project management, Kanban
Engineering Manager
KMS Technology
- Manage 30 engineers providing customer support for an e-commerce platform
- Achievement Highlights: Net Promoter score of our client improved by 50% after 1 year of transitioning customer support service from a former vendor to us (more info).
- Skills utilized: project management, Kanban
Production Manager
Catglobe Vietnam
- Lead a team of consultants to provide customized CRM solutions
- Skills utilized: project management, customer service, .NET programming
Team Leader
Catglobe Vietnam
- Lead a team of engineers developing Data module of an CRM platform
- Skills utilized: .NET programming
Developer
Catglobe Vietnam
- Develop Data module of an CRM platform
- Skills utilized: .NET programming
